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Ordering
How can I place an order on the website?
To place your order, simply select the items you want, choose the model of your choice, color and size and add them to the shopping bag.
You can access and edit your shopping bag at any time. The validity of your bag is 14 days. When you have finished shopping, go back to your shopping bag and click "Checkout".
On the "Checkout" page, please fill in the required fields and choose between Credit card and PayPal as your preferred payment method. Then click on "Review order". If everything is correct, click "Complete order" to place the order or "Return to payment" to make the necessary changes.
Once your order is completed, you will receive a confirmation email. However, if you do not receive the confirmation email, please check your inbox and spam folder.
I have not received an order confirmation!
If you placed an order with us but did not receive an order confirmation email, please check your inbox and spam folder. However, it is also possible that your email address was entered incorrectly.
Contact us to find out if we received an order on your behalf. We will be happy to change the email address for you and send you the order confirmation.
Can I edit/cancel my order after I have placed it?
Unfortunately, this is not possible. Once your order is placed and imported into our system, we have no way to edit it or make changes for you.
We process your order very quickly and therefore cannot cancel it until it has shipped. However, you can always return your order to us if you do not want to keep it.
How can I view the status of my order?
If you were logged in to your account when you placed your order, you can view the status of your orders at any time under your Account Profile. There you will find the history of your orders and the current status of each order.
Where can I find the invoice for my order?
After completing your transaction, you will automatically receive an invoice by email. For international orders, a copy of the invoice for customs will also be included in the package.
If you were logged into your account when you placed your order, you can also view and download the invoice under your orders.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation. In this you will find a link to the delivery company's website where you can track your order. Note that our delivery times are based on business days, so do not include weekends.
Keep in mind that it can take up to 24-48 hours after receiving the shipping confirmation for the tracking to be updated.